Medan, October 26, 2026 – Two administrative staff members of the Master's Program in Clinical Medicine, Faculty of Medicine, Universitas Sumatera Utara (FK USU), Ahmad Ripay, S.Kom. (Ripay) and Al Putra Isnaini Fahlevi Kahar, S.E. (Levi), participated in the “Service Excellence & Professional Work Culture Workshop” organized by Universitas Sumatera Utara on Monday, October 26, 2026.
The workshop aimed to improve service quality, effective communication, and professional work culture within the university.
The activity, held from 08:00 to 15:30 WIB, aimed to enhance the competencies of administrative staff in providing excellent service, building effective communication, and strengthening professional work culture within the university.
The Clinical Medicine Master's Program, Faculty of Medicine, USU, sent two administrative staff members, namely Ahmad Ripay, S.Kom. (Ripay) and Al Putra Isnaini Fahlevi Kahar, S.E. (Levi). Their participation was part of efforts to improve the quality of administrative and academic services for students, lecturers, and all stakeholders.
The workshop featured three speakers who delivered complementary topics to strengthen service competencies and professional work culture.
The session entitled “The Power of Communication: Effective Communication in Campus Services” was delivered by Amalia Meutia, M.Psi., Psychologist. The material discussed the importance of interpersonal communication, active listening skills, and the delivery of clear, friendly, and responsive information when providing services on campus.
Next, Juli Agustini, S.E., a banking professional from Bank Syariah Indonesia (BSI), presented “Service Is Not Merely About Serving, but Giving Meaning,” which focused on service excellence and service user satisfaction management. Through this session, participants gained insights into the importance of empathy, professionalism, and an orientation toward service users' needs in creating positive service experiences.
The next presentation was delivered by Cholina Trisa Siregar on the topic “Professional Work Culture in Improving Services toward the Development of Integrity Zones, Corruption-Free Areas (WBK), and Clean and Service-Oriented Bureaucratic Areas (WBBM) across All Faculties of Universitas Sumatera Utara.” This session emphasized the importance of integrity, discipline, responsibility, and strengthening professional work culture in supporting the development of Integrity Zones toward achieving Corruption-Free Areas (WBK) and Clean and Service-Oriented Bureaucratic Areas (WBBM).
In addition to the presentations, the workshop also included interactive practical sessions. During one of these sessions, Ahmad Ripay actively participated in a practical exercise with the speaker as part of efforts to strengthen communication skills and service excellence.
The participation of administrative staff in this activity reflects the commitment of the Clinical Medicine Master's Program, Faculty of Medicine, USU, to improving human resource competencies and delivering professional, responsive, and integrity-driven academic services.
The Service Excellence & Professional Work Culture Workshop also supports the achievement of the Sustainable Development Goals (SDGs), particularly SDG 4 (Quality Education) through the enhancement of administrative staff competencies; SDG 8 (Decent Work and Economic Growth) through the strengthening of professional skills and work culture; and SDG 16 (Peace, Justice and Strong Institutions) through improvements in integrity, accountability, and the governance of quality academic services.
Through this activity, the Clinical Medicine Master's Program, Faculty of Medicine, USU, remains committed to developing a culture of service excellence and continuously improving academic quality.